DurioFrequently asked questions
Who is Durio for?
Attorneys, fiduciary practitioners and trust companies in South Africa who report and administer deceased estates.
What happens after the 30-day trial?
A Firm Admin chooses "Continue after the trial" and gives a billing contact. The first invoice is issued when the trial ends. If nobody continues, the firm becomes read-only: nothing is deleted.
How is it billed?
Per active user per month. An invoice is emailed each month and paid by EFT, using the invoice number as the reference.
What if an invoice is not paid?
You get a reminder on the due date. If it is still unpaid a week later, the firm becomes read-only until the payment is recorded. You can always view and download your data.
Is our data ever deleted?
Only when a Firm Admin confirms it, after a 14-day period in which any admin can cancel. Durio never deletes a firm's data because of non-payment.
Where is the data stored?
In the European Union, in Amsterdam, with encrypted daily backups. See the sub-operators page for every service involved.
Can other firms see our estates?
No. Each firm has its own address, and the database itself keeps each firm's data apart.
Can we use Afrikaans?
Yes. Each user chooses English or Afrikaans for the screens. The official forms stay in English.
Do the forms look like the official ones?
Yes. Durio fills in the official form layouts, so what you print is what the Master expects.